FAQ's

How do I wash my Dou-Dood?

It is always best to hand wash anything that is handmade, however the Doods will survive a 'delicates' machine wash. Please dry them flat and you can give them a cool iron on the reverse. Please make sure you do not iron on the label/ribbon. Do not bleach or tumble dry.   

 

What payment methods do you accept?

We accept payments by Visa, Mastercard and American Express debit and credit cards as well as ApplePay and PayPal. 

 

How long does delivery normally take/ how much does it cost?

We send everything out 1st Class "Signed For" so it should arrive within 1-3 days. Standard delivery costs £3.95. This is to any address in mainland UK. 

We can offer Next Day delivery at £9.50.

 

Do you do international shipping?

Yes we do.

This is charged at £10.50 for Europe and £11.50 for Rest of the World. Delivery will be sent out Royal Mail "Tracked & Signed" and will take as long as the countries customs allows for it. We do no cover custom charges.

 

There's a problem with my order/ my order hasn't arrived?

Hopefully this doesn't happen as we send everything out recorded delivery, but if there is a problem with your order or it hasn't arrived within seven days, contact us and we'll do everything we can to track it down.